Return Policy

• Eligibility Window: You must initiate returns within 7 days of receiving your delivery.
• Condition Requirement: Items must be unused, undamaged, and kept in their original packaging.
• Custom Orders Exclusion: Custom-made resin pieces and personalized scents cannot be returned or refunded.
• Return Shipping Cost: Customers cover return shipping fees unless the item arrived damaged or defective.
• Damaged Items Procedure: Inspect your order upon arrival and contact us immediately with photos of damage.
• Refund Processing Time: Approved refunds take 5 to 7 business days to process via mobile money or bank transfer.